Last updated: January 15th, 2026
The following Terms and Conditions (the “CONTRACT”) govern all rentals, sales, and professional services provided by EDEN USA, INCORPORATED, a Wyoming corporation (hereinafter “EDEN”, “EDEN USA” or “PROVIDER”) to its customers (“PURCHASER”).
By (a) checking the required “I agree” checkbox on any EDEN web form, (b) electronically signing an EDEN quote, estimate, or invoice, or (c) paying any amount toward an EDEN invoice, PURCHASER acknowledges that they have read, understood, and agree to be bound by this CONTRACT for the related transaction(s) and event(s).
This CONTRACT, together with the applicable quote/invoice and any written addenda issued by EDEN, constitutes the entire agreement between PROVIDER and PURCHASER for the relevant booking(s) and supersedes any prior oral or written proposals, emails, or discussions concerning the same equipment or services.
PROVIDER/EDEN/EDEN USA means Eden USA, Incorporated, its officers, employees, authorized agents, contractors, and sub-contractors.
PURCHASER means the person or legal entity that places the order, signs, accepts, or pays any portion of an EDEN invoice, and any person who presents a valid credit or debit card as security or payment for the booking. Where PURCHASER acts for a business, organization, school, venue, church, or public entity, PURCHASER represents and warrants that they are authorized to bind that entity and that the entity will be jointly and severally liable.
EQUIPMENT means all goods, gear, and accessories supplied by PROVIDER, including but not limited to staging, decks, risers, truss, lifts, audio, lighting, LED video walls, DJ equipment, backline, cabling, cases, rigging hardware, and any associated items.
SERVICES means labor and professional services provided by PROVIDER, including design, advance work, delivery, setup, tuning, programming, operating, strike, consulting, and/or on-site technical support.
EVENT means the performance, show, meeting, festival, activation, or other use for which the EQUIPMENT and/or SERVICES are being provided.
This CONTRACT applies to all transactions between PROVIDER and PURCHASER, including but not limited to:
Unless expressly labeled a “flat fee,” EDEN quotes are based on information supplied by PURCHASER and are considered good-faith estimates. Quotes may not include all costs such as:
PROVIDER will make commercially reasonable efforts to advise PURCHASER of potential additional charges when they can be anticipated, but many costs cannot be fully known until on-site conditions are observed.
Bookings are not confirmed until (a) PROVIDER issues a written quote or invoice and (b) PURCHASER pays the required reservation deposit by the due date indicated.
Unless otherwise specified in writing, a non-refundable deposit of 25%–50% of the estimated total is required to secure a date, schedule crew, and reserve EQUIPMENT. For certain high-demand dates, large productions, or long-term rentals, PROVIDER may require higher deposits or staged payment schedules.
For multiple-event or tour bookings, the deposit may be applied across the entire series of dates and is generally non-refundable once work has begun, even if individual dates are later canceled or consolidated, subject to any specific written exceptions on the quote/invoice.
Changes to dates, times, locations, equipment lists, or labor requirements are subject to PROVIDER’s availability and may result in additional charges. PROVIDER is under no obligation to accommodate changes that conflict with other booked work or crew/equipment availability.
Where PROVIDER agrees to reschedule, change, or expand a confirmed booking, PURCHASER agrees to pay any incremental costs, including but not limited to increased labor, trucking, hotel, or venue access time. PROVIDER may charge additional administrative fees for repeated or complex change requests.
Unless otherwise specified in writing on the invoice:
PURCHASER authorizes PROVIDER to charge the credit or debit card(s) presented for:
PURCHASER represents that they are an authorized cardholder or have express authority from the cardholder and understands that fraudulent chargebacks or disputes may be pursued as theft of services or other applicable civil/criminal remedies.
Any unpaid balance not received by the due date may, at PROVIDER’s option, be considered in default. PROVIDER may assess reasonable late charges and/or interest at the maximum rate permitted by applicable law. PURCHASER agrees to pay all reasonable costs of collection, including third-party collection agency fees, court costs, and reasonable attorney’s fees, to the extent allowed by law.
All EQUIPMENT remains the sole property of PROVIDER. No sale, lease-to-own, or transfer of title is created by this CONTRACT unless expressly stated in writing on an invoice marked “Sale” or “Used Gear Sale.” PURCHASER acquires only a temporary right of possession and use.
PURCHASER (or PURCHASER’s agent) is responsible for inspecting EQUIPMENT at the time of pickup or delivery and for immediately noting any visible issues or missing items. Except for defects reported before first use, EQUIPMENT is deemed to be in good working order at the start of the rental.
PURCHASER agrees to use the EQUIPMENT in a careful, safe, and proper manner consistent with all manufacturer instructions, industry safety standards, and applicable laws and regulations. Without limitation, PURCHASER shall:
From the time EQUIPMENT is released to PURCHASER (or carrier, or PURCHASER’s agent) until it is checked back in by PROVIDER, all risk of loss, theft, damage, destruction, or seizure is borne by PURCHASER, regardless of fault, including but not limited to fire, water, vandalism, improper packing, or acts or omissions of third parties.
PURCHASER is liable for the full replacement cost (at current market value) of any EQUIPMENT that is lost, stolen, or damaged beyond economically reasonable repair, plus any associated shipping, labor, and reasonable loss-of-use charges where allowed by law.
EQUIPMENT must be returned on or before the agreed return date and time, in substantially the same condition as when released, ordinary wear and tear excepted, with all cables, adapters, clamps, cases, and accessories.
PURCHASER agrees to pay:
PURCHASER agrees to indemnify, defend, and hold harmless PROVIDER from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:
This indemnity does not apply to the extent the claim is caused by PROVIDER’s proven gross negligence or willful misconduct.
Except as may be required by law, EQUIPMENT and SERVICES are provided “AS IS”, without any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose. PROVIDER does not guarantee uninterrupted operation, and is not liable for consequential damages such as lost profits, loss of reputation, or emotional distress.
For dry-hire rentals where PURCHASER picks up and returns EQUIPMENT, PURCHASER is solely responsible for carrying adequate property / inland marine insurance covering the full replacement cost of the EQUIPMENT while in its care, custody, and control, including during loading, transport, use, and return.
PROVIDER strongly recommends that PURCHASER’s policy name EDEN USA, INCORPORATED as loss payee for the rented EQUIPMENT, so that insurance proceeds are payable directly to PROVIDER in the event of covered loss.
For on-site productions, festivals, concerts, and similar events, PURCHASER is responsible for providing and maintaining, at its own expense, at least the following coverage (or higher limits as required by the venue or local law):
Upon request, PURCHASER shall provide certificates of insurance naming EDEN USA, INCORPORATED as an additional insured on liability policies and as loss payee for property/inland marine coverage, with such policies primary and non-contributory to any coverage maintained by PROVIDER.
Failure of PURCHASER to obtain or maintain the required insurance does not limit PURCHASER’s obligations under this CONTRACT. PROVIDER may, at its sole discretion, (a) refuse to release EQUIPMENT, (b) decline to perform SERVICES, or (c) treat any resulting cancellation as a PURCHASER cancellation subject to the applicable cancellation terms.
Deposits are generally non-refundable once PROVIDER has reserved EQUIPMENT and/or crew, except where otherwise expressly stated in writing. At PROVIDER’s sole discretion, some portion of the deposit may be applied as a credit toward a rescheduled date, depending on timing, availability, and the nature of the cancellation.
If PROVIDER is unable to perform due to illness, accident, equipment failure, or other cause within PROVIDER’s reasonable control, PROVIDER may substitute comparable personnel or equipment. If PROVIDER cannot perform and no reasonable substitute is available, PURCHASER’s exclusive remedy is a refund of amounts paid for the unperformed portion of the booking.
Neither party shall be liable for failure or delay in performance to the extent caused by events beyond their reasonable control, including but not limited to severe weather, natural disasters, acts of government, strikes, labor disputes, pandemics, war, terrorism, civil unrest, or major utility failures, provided that the affected party gives prompt notice and uses reasonable efforts to mitigate.
To the fullest extent permitted by law, PROVIDER’s total aggregate liability to PURCHASER for any and all claims arising out of or related to this CONTRACT, whether in contract, tort, or otherwise, is limited to the amount actually paid by PURCHASER to PROVIDER for the specific booking giving rise to the claim, excluding amounts paid for third-party pass-through costs such as venue rentals or outside vendors.
In no event shall PROVIDER be liable for any indirect, incidental, special, exemplary, or consequential damages, including lost profits, loss of business, or reputational harm, even if advised of the possibility of such damages.
This CONTRACT shall be governed by and construed in accordance with the laws of the state in which the primary rental service or EVENT occurs, without regard to its conflict-of-laws rules. Any legal action arising out of or relating to this CONTRACT shall be brought in a court of competent jurisdiction in that state and county, unless otherwise required by applicable law.
If any provision of this CONTRACT is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be enforced to the maximum extent permitted or replaced with a valid provision that most closely reflects the parties’ original intent.
Failure of either party to enforce any provision of this CONTRACT shall not be deemed a waiver of future enforcement of that or any other provision.
PURCHASER agrees that electronic communications, including emails and form submissions, may be used to form and modify this CONTRACT, and that electronic copies and logs may be used as evidence of the parties’ agreement.
By proceeding with the booking, checking the “I agree” box, or paying any amount toward an EDEN invoice, PURCHASER acknowledges and accepts the terms of this CONTRACT.