Frequently Asked Questions: Audio Visual Rentals and Services

    Welcome to Eden USA’s FAQs — your go-to resource filled with expert answers to the most common questions about staging, lighting, sound systems, DJ gear rentals, and LED video wall services. Whether you're planning a concert, wedding, corporate event, festival, or private party, this section helps you navigate everything from modular stage options to full AV production with confidence.

    Why This FAQ Section Matters to You

    • Quick Answers for Stress-Free Planning: Clear guidance on booking timelines, delivery & setup, power requirements, and customization options.
    • Transparent Service Expectations: Walk-in pickups, onsite sound engineers, generator support, and full AV installation/teardown.
    • Customizable Audio & Visual Solutions: Tailored sound systems, lighting packages, DJ setups, and video walls for your venue and audience size.
    • Peace of Mind on Event Day: Equipment testing, power assessments, on-call support, and fair, clearly stated policies.

    Trending Topics in Our FAQ

    We rent sound systems for concerts, weddings, DJs, churches, corporate meetings, trade shows, fundraisers, private parties, and more.
    Yes, walk-in pickup is available for smaller orders ($100 minimum). Larger sound systems require delivery, setup, and teardown by our team.
    Absolutely. We have experienced audio engineers available to run your system live or assist with setup and testing before your event begins.
    We’ll assess your power needs during consultation and offer solutions, including low-draw systems or generators if needed.
    Yes. For most medium to large rentals, we deliver, set up, and tear down the equipment to ensure everything runs smoothly and safely. Walk-in pickup is available for smaller systems.
    We recommend booking at least 2–4 weeks in advance, especially during peak seasons (spring and summer). Last-minute bookings are welcome, but subject to availability.
    We’re based in Southern California and serve all surrounding areas and Las Vegas. For events outside this region, contact us — we may still be able to help.
    We test all equipment before it leaves our shop. For events with delivery and setup, our team ensures everything is functioning properly. We also offer on-call support or live engineering if you need a tech on-site.
    Yes. We tailor each rental to your event’s size, venue, and needs. Whether you’re indoors, outdoors, or need multiple zones of audio, we’ll design a system that fits.
    We primarily specialize in sound, but we do offer basic lighting add-ons and can refer you to trusted partners for more advanced lighting or video production.
    Cancellations made more than 7 days in advance are eligible for a full refund. Cancellations within 7 days may incur a partial fee. Custom policies may apply to larger bookings.
    Yes, a deposit is required to reserve equipment or event dates. The amount varies depending on the size of the rental, but is usually 50% of the total.
    Definitely. We provide weather-resistant options and can help you plan for outdoor-specific needs like coverage, power, and setup logistics.
    Yes, walk-in pickup is available for smaller orders ($100 minimum). Staging and larger systems require delivery, setup, and teardown by our team.
    Yes, this is called a DRY HIRE. We deliver the gear (and pick it up), and your crew sets it up and runs it.

    Staging

    Small risers typically start around $300-$600, mid-size concert stages range from $1,200-$2,500, and large festival stages can be $3,000-$5,000+. Final pricing depends on size, height, location, access, and labor (delivery, setup, strike). See our pricing guide: stage rental costs in California.
    Common sizes include 8'x12', 12'x16', 16'x20', 24'x16', and 32'x24' using modular Steeldeck platforms. Typical heights range from 8″-6′ with bracing and railings as required. Custom footprints are available to fit your venue.
    Yes. Eden USA provides full-service delivery, setup, and strike across Southern California. We coordinate access, load-in, and scheduling with your venue.
    Yes - we offer stairs, guardrails, toe-kicks, stage skirting, ADA-compliant ramps, and accessible viewing platforms. Safety components are recommended for taller decks and public events.
    For weekends and peak seasons, book 2-4 weeks in advance. Large or complex builds are best at 4-6 weeks to allow for site review, permitting, and logistics. Same-week rentals may be possible depending on availability.
    Most flat, stable surfaces: concrete, asphalt, gym floors (with protection), and level turf. Uneven ground may require shimming or leveling; soft lawns may need ground protection or plywood pathways for carts.
    We can coordinate with trusted partners for temporary roofs and truss structures. Wind loading and ballast requirements apply; additional engineering or permits may be required by the venue or city.
    Yes. We'll advise on non-slip deck finishes, drainage, coverings, and scheduling contingencies. Clients are responsible for tents/roofs and weather-related postponements per the rental agreement.
    Requirements vary by city and venue. Larger stages, public events, or taller decks may require permits, stamped drawings, or inspections. We can supply specs and coordinate with your venue or production manager.
    Event date, venue address, desired stage size and height, expected audience, indoor/outdoor, load-in constraints (stairs/elevators), setup window, and any add-ons (stairs, railings, skirting, ADA ramp, backline, power).
    Yes. We provide turnkey AV: sound systems, wireless mics, DJ gear, lighting (uplights, stage wash), and LED video walls. Bundling often reduces total labor and logistics costs.
    Los Angeles, Orange County, San Diego, Inland Empire (Riverside & San Bernardino), and Ventura County. Requests beyond SoCal are reviewed case-by-case.
    Small risers: ~45-90 minutes. Mid-size stages: 2-4 hours. Large builds: 4-8 hours or more depending on access, height, add-ons, and required safety features.
    Yes - multi-level risers and custom footprints are possible with proper bracing and safety rails. A site review may be required for complex builds.
    Yes. For larger events or tight schedules, we can staff technicians and stagehands for build, show, and strike. Labor is quoted based on call length and union/non-union requirements.

    Lighting

    Yes - battery-powered fixtures (e.g., Chauvet Freedom series) for fast, cable-free installs and color consistency.
    Yes. We design front wash, key/fill, and backlight for natural skin tones and camera-friendly color temps.
    Yes. We can program static looks, cues, and chases in a console and provide a lighting tech to run your show.
    Yes. We stock water-based haze/fog for beam effects. Always verify venue policies and fire alarms in advance.
    Yes. We carry battery units and wireless DMX nodes to reduce cabling in tight or historic venues.
    Room photos or plan, ceiling height, power access, desired looks (mood board), and show schedule.

    Sound

    Absolutely. We tailor systems for program type, audience size, and venue acoustics using pro touring brands.
    Yes. Digital/analog consoles, wired/wireless mics, IEMs, and wedges are available individually or as a package.
    Yes. We can provide setup, soundcheck, and a dedicated engineer to mix front-of-house and/or monitors.
    We right-size the rig, balance circuit loading, and can provide generators or battery solutions when needed.
    Yes. We plan mic placement, monitor orientation, EQ/processing, and gain structure to minimize feedback risk.
    Yes. We design distributed systems (fills/delays) for even coverage front-to-back and left-to-right.

    LED Video Walls

    We stock both. Outdoor panels have higher brightness and weather resistance; indoor panels prioritize fine pitch and color fidelity.
    Pitch depends on viewing distance and content detail. We’ll recommend an optimal pitch after a quick scoping call.
    Yes — processors/scalers, distribution, and playback systems with on-site technicians.
    Yes. Certain panels support gentle curves and creative layouts; we also build flown or ground-supported walls.
    Yes. We provide safe rigging solutions and, when required, stamped engineering and load calcs.
    Desired width/height or aspect, viewing distance, content type, rigging method, and venue power.

    AV

    Yes. We supply projectors, fast-fold screens, scalers/switchers, distribution, and playback with crew as needed.
    Yes. We can provide show laptops, media players, confidence monitors, and presenter remotes.
    Yes. We can integrate capture, streaming encoders, audio embeds, and return feeds for remote participants.
    Yes. We offer multitrack audio and program video capture with files provided after the event.
    We can provide assistive listening, live captions (via vendor), and sightline-aware screens and speaker placement.
    Agenda, slide/video formats, presenter count, room diagram, internet constraints, and rehearsal times.

    Trussing

    Yes. We design box truss structures with proper bases, ballast, and safety accessories.
    Yes — with proper rigging hardware, load calculations, and clearances per manufacturer specs.
    Yes. We can coordinate stamped drawings/engineering and advise on local permitting requirements.
    Yes, with weather planning, ballast, and engineering as required by site and load conditions.
    Yes. Standard truss is aluminum/silver; black powder-coat is available on request/availability.
    Span lengths, load items/weights, rigging method (flown/ground), and venue drawings or photos.

    Pipe & Drape

    Common heights 8-foot to 16-foot; black is standard. Other colors and sheer options available given ample notice.
    Yes. Pipe & drape is ideal for backdrops, masking, step-and-repeat walls, and temporary dividers.
    Yes. Our drape inventory is IFR or FR. Fire certificates are available upon request.
    Yes. We can deliver, install to plan, and strike. WILL CALL may be available for smaller orders.
    We can propose drape colors and lighting gels/uplights to align with brand palettes when exact fabric isn’t available.
    Total run length, height, color preference, layout diagram, access timing, and ceiling restrictions.
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